Cosmetics importer
A supply relationship that had already broken down
- Situation
- The importer had lost its business with a well-known Korean cosmetics company. The break came from communication rather than commercial terms, and it was costing them money.
- What we did
- We reopened the conversation with the Korean side in Korean, worked through what had actually gone wrong, and rebuilt the working relationship.
- Outcome
- A new contract was signed. Orders were placed and supply resumed.





